Delete your Takexi account
In the app
Sign in, open Account, then choose Delete Account and confirm. Deletion happens straight away. You cannot delete while you have a live request or an active pickup — cancel or finish it first.
If you ride without an account
Riders do not need an account, so there may be nothing to delete. If you have never signed in, no rider profile exists. To ask about the data held against a particular request, send us the request reference from your screen.
By email
If you cannot sign in, email privacy@takexi.co.uk from the address on your account, or for drivers from the account you use with us. We will verify that you are the account holder before deleting anything — we never delete an account on the strength of a phone number, email address or account reference alone.
What is deleted
Your sign-in account, your profile details, your notification registrations for this account, and your last known map position.
What is kept, and why
A driver's licensing, eligibility and application-outcome history is retained separately from any live account for licensing, safety and audit purposes. Request lifecycle and audit records are retained with your account detached. An active support restriction is retained so it cannot be escaped by deleting the account. Retained records are not used as an active profile and are not used for unrelated purposes. See the Privacy Policy.